Delivery & Returns
Every order is handled with care — from the studio to your door.
Fine art prints
Print-only orders are sent via Royal Mail Special Delivery Guaranteed — a fully tracked and insured next-day service (by 1pm on the day following dispatch). Prints are rolled and dispatched in a fine art print cardboard tube, the industry-standard packaging used by fine art print sellers worldwide.
Prints are produced to order, so please allow 5-10 working days for printing and preparation before dispatch.
Framed and mounted prints are collection only — these cannot be posted and must be collected in person from the studio in Chepstow.
Fully tracked & insured
Every parcel is tracked end-to-end and covered against loss or damage in transit.
Fine art print tube
Prints are rolled and dispatched in a rigid fine art cardboard tube — the professional standard for posting fine art prints.
Dispatch notification
You'll receive an email with your Royal Mail tracking number as soon as your order leaves the studio.
Greetings cards & postcards
Cards are sent via Royal Mail Tracked 48 — a tracked service with delivery typically within 2–3 working days of dispatch.
Woodwork pieces are dispatched within 2–3 working days unless a specific lead time is noted on the product page.
Tracked delivery
Cards are sent Royal Mail Tracked 48 so you can follow your parcel to the door.
Protective packaging
Cards are packed flat in a rigid board-backed envelope to arrive in perfect condition. Woodwork is wrapped in protective foam and double-boxed.
Collect in person
Local collection is available by arrangement — there is no delivery charge and you can inspect your order before taking it away.
To arrange collection, simply get in touch before or after placing your order and I'll confirm a convenient time. Collection is from the studio in Chepstow.
Our policy, plainly stated
Cancellations
Prints only
If you wish to cancel a print order, please get in touch as soon as possible. I will make every reasonable effort to contact the printers and request a cancellation on your behalf.
However, a cancellation request alone does not guarantee cancellation. If I am unable to reach the printers within working hours before production begins, the order may proceed and the no-returns policy will apply.
Where cancellation is successfully confirmed, a full refund will be issued. Refunds are returned to your original payment method, typically within 5–10 working days.
Print Returns
Printed to order
Wildlife prints are produced individually to order on archival fine art paper. Because each print is made specifically for you, returns are not accepted once printing has begun.
This is standard practice for bespoke fine art printing and is consistent with your statutory rights for made-to-order goods.
If your print arrives damaged in transit, please contact me within 48 hours with photographs and I will arrange a replacement at no charge.
Woodwork Returns
Damaged or faulty only
Due to the handmade nature of each piece, replacements are not possible. However, a full refund will be given for any woodwork item that arrives damaged or faulty.
Please contact me within 48 hours of delivery with photographs and I will arrange a refund to your original payment method.
Returns for change of mind are not accepted. Please check dimensions, finish, and product details carefully before ordering.
Each piece of woodwork is individually crafted. Natural variations in wood grain, colour and texture are to be expected and are not considered faults.
| Situation | Outcome |
|---|---|
| Print cancellation request received | Every effort made to stop production — not guaranteed |
| Print cancellation confirmed before printing | Full refund issued |
| Print cancellation, printing already under way | Not accepted — made-to-order policy applies |
| Return of a wildlife print (change of mind) | Not accepted (made to order) |
| Woodwork return (damaged or faulty) | Full refund — contact within 48 hours with photos |
| Woodwork return (change of mind) | Not accepted |
| Woodwork replacement | Not possible — refund only for faulty/damaged items |
| Lost in transit | Full refund or replacement — covered by Royal Mail insurance |
Questions about your order?
If anything isn't covered here, or you have a specific concern about an order, please get in touch directly — I'm always happy to help.
Get in Touch